Terms of Service

Last Updated: September 11, 2026

Introduction

Welcome to cozysphere.

cozysphere is owned and operated by Wuhan Sujing Network Service Co., Ltd. Throughout these Terms of Service, the terms “Company,” “we,” “us,” and “our” refer to Wuhan Sujing Network Service Co., Ltd.

Wuhan Sujing Network Service Co., Ltd. is the legal entity responsible for operating cozysphere.top and providing the website, information, products, features, tools, customer service, and related services made available through it (collectively, the “Services”).

By visiting our Website, purchasing a product, or otherwise using our Services, you agree to these Terms of Service together with our applicable:

• Terms of Purchase
• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Other policies or notices made available through the Website

These Terms apply to visitors and users of the Website, including customers, browsers, and other individuals who access or use the Services.

Please review these Terms carefully before using our Website. If you do not agree with these Terms, you should discontinue your use of the Services.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to make products and Services available online.

Nothing in these Terms is intended to exclude, waive, restrict, or reduce consumer rights that cannot legally be excluded or limited.

Section 1 — Online Store Use

By using the Services, you confirm that you have reached the legal age required to enter into a binding transaction in your jurisdiction or otherwise have the legal capacity required to use the Services.

You may use our Website and Services only for lawful purposes.

You must not:

• Use the Website for fraudulent, unlawful, or unauthorized activities;
• Violate applicable laws or regulations;
• Introduce viruses, malware, malicious code, automated attacks, or other harmful technologies;
• Attempt to gain unauthorized access to accounts, systems, or restricted areas;
• Interfere with Website security or normal operation; or
• Infringe the lawful rights of another person or organization.

A material violation of these Terms may result in restriction, suspension, or termination of access where reasonably necessary and permitted by applicable law.

Section 2 — General Conditions

We may refuse, restrict, suspend, or discontinue access to certain Services where reasonably necessary for purposes including:

• Security;
• Fraud prevention;
• Legal compliance;
• Technical maintenance;
• Misuse prevention; or
• Other legitimate operational reasons.

Information submitted through the Services may be transmitted through different networks, systems, or service providers and may require technical modifications to accommodate network, device, or platform requirements.

Payment information is processed through applicable payment providers and ecommerce systems.

Unless we provide prior written authorization, you may not reproduce, duplicate, copy, resell, distribute, or commercially exploit a substantial portion of the Services or Website content.

Section 3 — Information Accuracy

We make reasonable efforts to provide accurate and useful information through cozysphere.top.

However, product information, availability, pricing, descriptions, and other Website content may occasionally contain errors, omissions, or outdated information.

We may correct errors, update information, or modify Website content where reasonably necessary.

Nothing in this section limits our responsibilities concerning:

• Product descriptions;
• Pricing;
• Accepted orders;
• Shipping and delivery;
• Returns;
• Refunds; or
• Consumer rights that cannot legally be excluded or limited.

Customers should review applicable product information and store policies before completing a purchase.

Section 4 — Products and Services

Certain products or Services may only be available online and may be offered in limited quantities.

We make reasonable efforts to display product information accurately, including:

• Photographs;
• Colors;
• Dimensions;
• Materials;
• Designs;
• Features; and
• Specifications.

Minor differences may occasionally occur because of:

• Photography or lighting;
• Screen or device settings;
• Reasonable manufacturing variation; or
• Product or packaging updates.

These reasonable differences do not affect customer rights if a product arrives damaged, defective, unsafe, incomplete, incorrect, or materially different from its description.

Product availability, descriptions, and pricing may change from time to time.

Eligible returns and refunds are governed by our Return & Refund Policy.

Section 5 — Prices and Payments

Prices displayed on the Website may change where permitted by applicable law.

Applicable product prices, shipping charges, taxes, and other required charges will be displayed during checkout before you complete your purchase.

Available payment methods are presented during checkout.

By submitting payment information, you confirm that:

• The information provided is accurate;
• You are authorized to use the selected payment method; and
• You authorize the applicable payment provider to process the transaction.

Orders may not be completed if payment authorization is unsuccessful.

Payment processing may be performed through Shopify, PayPal, card processors, or other payment providers made available during checkout.

Where payment information is entered directly through a payment provider, cozysphere may not directly receive or store complete payment-card information.

Section 6 — Orders

Submitting an order does not automatically guarantee acceptance or fulfillment.

We may refuse, restrict, or cancel an order where reasonably necessary, including circumstances involving:

• Suspected fraud or unauthorized activity;
• Payment authorization problems;
• Material pricing or listing errors;
• Product unavailability;
• Incorrect or incomplete customer information;
• Shipping restrictions; or
• Other circumstances that reasonably prevent fulfillment.

If we cancel an order after payment has already been successfully collected, the applicable amount will be refunded to the original payment method.

If we cancel or materially modify an order, we may attempt to notify you using the contact information provided during checkout.

Customers are responsible for providing accurate and complete order, billing, shipping, and contact information.

Section 7 — Order Changes and Cancellation

If you need to modify or cancel an order, please contact us as soon as possible.

Order modification and cancellation requests should be submitted before the order enters the processing stage.

Once processing or shipment preparation has begun, changes or cancellation cannot be guaranteed.

Orders that have already been dispatched generally cannot be cancelled and may instead need to follow the applicable return process.

To request an order change or cancellation, please contact:

service@cozysphere.top

Please include your order number and details of your request.

If an eligible cancellation is successfully completed before processing begins, the applicable refund will be issued to the original payment method.

For complete cancellation and return terms, please review our Return & Refund Policy.

Section 8 — Shipping and Delivery

cozysphere currently ships to addresses within the United States only.

Orders are typically processed within 5 business days after the order has been successfully placed and payment has been confirmed.

Our current shipping options are:

Standard Shipping — Orders Under $70.00 USD

Shipping Fee: $8.00 USD
Estimated Delivery After Dispatch: 3–5 business days

Free Standard Shipping — Orders of $70.00 USD or More

Shipping Fee: FREE
Estimated Delivery After Dispatch: 3–5 business days

Express Shipping

Shipping Fee: $15.00 USD
Estimated Delivery After Dispatch: 1–2 business days

The applicable shipping method and shipping charge will be displayed during checkout before you complete your purchase.

Delivery estimates begin after dispatch and do not include the order-processing period.

Delivery timeframes are estimates rather than guaranteed arrival dates.

Actual delivery may occasionally be affected by:

• Carrier operations;
• Severe weather;
• Public holidays;
• Transportation disruptions;
• Local delivery conditions; or
• Other unexpected logistics circumstances.

Tracking information will normally be provided after dispatch where available.

Please review our Shipping Policy for complete information regarding shipping fees, fulfillment, tracking, delayed shipments, missing packages, and address changes.

Section 9 — Fulfillment

Orders are currently fulfilled through a fulfillment location within the United States.

The fulfillment location used for a particular order may depend on:

• Product availability;
• Inventory location;
• Fulfillment capacity; and
• Operational requirements.

The fulfillment location may be different from our registered business address.

Our registered business address should not automatically be treated as a fulfillment or return warehouse.

Using a separate fulfillment location does not reduce or alter customer rights under our published store policies.

Section 10 — Returns and Refunds

Eligible products may be returned within 14 calendar days after delivery, subject to the eligibility requirements described in our Return & Refund Policy.

Customers must contact our customer support team before sending a return.

To qualify for a standard return, the product should generally:

• Be unused and remain in its original condition;
• Include its original packaging and accessories, where applicable; and
• Be accompanied by valid proof of purchase or sufficient order information.

Return destinations may vary depending on the product, fulfillment location, and circumstances of the return.

Please do not send products directly to our registered business address unless our customer support team specifically instructs you to do so.

For eligible preference-based returns, customers are responsible for the applicable return shipping costs.

Where an issue results from our fulfillment error or a qualifying product defect, customers will not be responsible for reasonable additional return shipping costs required to resolve the issue.

We do not charge a restocking fee for products that qualify for return under our Policy.

Approved refunds will be issued to the original payment method.

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

Banks, card issuers, or payment-service providers may require additional posting or processing time.

For complete information, please review our Return & Refund Policy.

Section 11 — Damaged, Defective, Missing, or Incorrect Items

If you receive an item that is:

• Damaged;
• Defective;
• Incomplete;
• Incorrect; or
• Materially different from the product description,

please contact:

service@cozysphere.top

Please provide:

• Your order number;
• A description of the issue; and
• Clear photographs or videos where relevant.

After reviewing the information provided, we will determine an appropriate resolution based on the circumstances.

Possible resolutions may include:

• A replacement;
• A refund;
• An authorized return; or
• Another suitable solution.

Where the issue results from our fulfillment error or a qualifying product defect, the customer will not be responsible for reasonable additional return shipping costs required to resolve the issue.

Section 12 — Third-Party Tools and Services

Our Website may provide access to tools, applications, payment services, or other functionality operated by independent third parties.

Third-party services may be subject to their own:

• Terms;
• Privacy practices;
• Technical requirements; and
• Service conditions.

We do not control every aspect of independent third-party services.

Customers should review applicable third-party terms and privacy policies where appropriate.

Using third-party providers does not remove our responsibilities to customers under our published store policies or applicable consumer-protection laws.

Section 13 — Third-Party Links

Our Services may contain links to websites, platforms, or resources operated by independent third parties.

We do not control independent third-party websites and are not responsible for their:

• Content;
• Availability;
• Security practices;
• Privacy practices; or
• Independently offered products or services.

If you access an external website, you should review its applicable terms and privacy policies before submitting personal information or completing a transaction.

The presence of a third-party link does not necessarily constitute an endorsement.

Section 14 — Intellectual Property

Unless otherwise stated, Website content—including text, graphics, product photographs, logos, videos, design elements, layouts, software, and other materials—is owned by, licensed to, or otherwise lawfully used by cozysphere or Wuhan Sujing Network Service Co., Ltd.

You may access and use the Website for lawful personal and non-commercial shopping purposes.

Unless authorized by us or the applicable rights holder, you may not:

• Reproduce;
• Copy;
• Modify;
• Distribute;
• Publish;
• Sell;
• License;
• Commercially exploit; or
• Create derivative works from

protected Website content.

Third-party trademarks and intellectual property remain the property of their respective owners.

Section 15 — Prohibited Uses

You may not use the Website or Services:

• For unlawful or fraudulent purposes;
• To violate applicable laws or regulations;
• To infringe intellectual-property rights;
• To submit false or misleading information;
• To distribute malware or harmful code;
• To collect personal information unlawfully;
• To interfere with Website security or operation;
• To attempt unauthorized access to systems or accounts;
• To engage in automated abuse or attacks that materially interfere with the Services; or
• To use the Services in a manner that unlawfully harms other customers or users.

We may restrict access where we reasonably believe prohibited activity has occurred.

Section 16 — User Communications and Content

If the Website permits customers to submit reviews, comments, feedback, photographs, suggestions, or similar content, you are responsible for ensuring that you have the right to submit that content.

You must not submit content that is:

• Unlawful;
• Fraudulent;
• Defamatory;
• Abusive;
• Malicious;
• Infringing; or
• Intentionally misleading.

Where permitted by applicable law and the relevant submission feature, we may use submitted content for purposes connected with operating, improving, or promoting the Services.

Section 17 — Personal Information

Personal information submitted through the Services is handled according to our Privacy Policy.

Please review our Privacy Policy for information regarding how personal information may be:

• Collected;
• Used;
• Disclosed;
• Retained; and
• Otherwise processed.

Privacy-related requests should be submitted using the procedures described in our Privacy Policy.

Section 18 — Site Availability and Disclaimer

We aim to provide reliable Services and accurate information.

However, the Website may occasionally experience:

• Maintenance;
• Technical interruptions;
• Delays;
• Errors; or
• Other operational disruptions.

To the extent permitted by applicable law, general Website functionality may be provided on an “as available” basis.

Nothing in these Terms excludes or limits:

• Statutory warranties;
• Consumer guarantees;
• Product-safety obligations;
• Mandatory legal remedies; or
• Other consumer rights that cannot legally be excluded or limited.

Section 19 — Limitation of Liability

To the maximum extent permitted by applicable law, Wuhan Sujing Network Service Co., Ltd., together with applicable service providers and representatives, will not be liable for indirect, incidental, special, or consequential losses arising solely from access to, use of, or inability to access the Website where such liability may legally be limited.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded or limited.

Nothing in this section limits customer rights relating to:

• Damaged or defective products;
• Materially misdescribed products;
• Incorrect orders;
• Eligible refunds;
• Fraud;
• Willful misconduct;
• Mandatory consumer protections; or
• Other rights or liabilities that cannot legally be waived.

Section 20 — Indemnification

To the extent permitted by applicable law, you agree to be responsible for reasonable losses, claims, liabilities, or costs resulting directly from:

• Your unlawful use of the Services;
• A material violation of these Terms; or
• Your infringement of another person's lawful rights.

This provision does not require you to indemnify us for losses resulting from our own unlawful conduct, negligence, breach of these Terms, or failure to comply with applicable law.

Section 21 — Severability

If a competent court or other authority determines that any provision of these Terms is unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the maximum extent permitted by applicable law.

The remaining provisions will continue to apply to the extent legally enforceable.

Section 22 — Suspension and Termination

We may restrict, suspend, or terminate access to the Website where reasonably necessary, including in circumstances involving:

• Fraud or suspected fraud;
• Unlawful activity;
• Security threats;
• Misuse of the Website; or
• Material violations of these Terms.

Restriction or termination of access does not eliminate rights or obligations that arose beforehand, including obligations relating to:

• Accepted orders;
• Payments;
• Returns;
• Refunds; or
• Mandatory consumer rights.

Section 23 — Entire Agreement

These Terms of Service, together with applicable policies and notices referenced through the Website, constitute the agreement governing your use of the Services to the extent applicable.

Any failure by us to enforce a provision immediately does not necessarily constitute a waiver of that provision.

Section 24 — Governing Law and Consumer Rights

These Terms and your use of cozysphere.top are governed by applicable law.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights that apply to customers under applicable law.

Any dispute relating to these Terms will be addressed according to the laws and jurisdictional requirements legally applicable to the relevant parties and circumstances.

Section 25 — Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in:

• Our Services;
• Business practices;
• Technology;
• Operational requirements; or
• Applicable legal or regulatory requirements.

The latest version will be published through the Website.

Where appropriate, the Last Updated date will also be revised.

Changes generally apply from the date the revised Terms become effective and will not unlawfully alter rights associated with orders accepted before that date.

Section 26 — Contact Information

Questions regarding these Terms of Service or use of the Website may be sent to:

Brand Name:
cozysphere

Legal Company Name:
Wuhan Sujing Network Service Co., Ltd.

Website:
cozysphere.top

Customer Support Email:
service@cozysphere.top

Business Phone:
+86 27 8884 3302

Business Address:
Room 104-2159, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan City, Hubei Province, P.R. China

Customer inquiries are typically answered within 24–48 business hours, Monday through Friday.

cozysphere is owned and operated by Wuhan Sujing Network Service Co., Ltd.