Last Updated: September 11, 2026
Introduction
These Terms of Purchase (“Terms”) apply to purchases of products and services made through cozysphere.top (the “Website” or “Site”).
cozysphere is owned and operated by Wuhan Sujing Network Service Co., Ltd. Throughout these Terms, the terms “Company,” “we,” “us,” and “our” refer to Wuhan Sujing Network Service Co., Ltd.
Wuhan Sujing Network Service Co., Ltd. is the legal entity responsible for purchases made through cozysphere.top, including order processing, payment-related support, fulfillment coordination, customer service, returns, refunds, and other applicable after-sales services.
By placing an order through our Site, you agree to these Terms together with our applicable Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please review these Terms carefully before completing a purchase.
Nothing in these Terms is intended to exclude, waive, restrict, or reduce consumer rights that cannot legally be excluded or limited.
1. Eligibility to Purchase
By making a purchase through our Site, you confirm that:
- You have reached the legal age required to enter into a binding transaction in your jurisdiction;
- You have the legal capacity to complete the purchase;
- The information you provide during checkout is accurate and complete;
- You are authorized to use the selected payment method; and
- You are legally permitted to purchase and use the products ordered.
The purchasing functions of the Site may only be used for lawful purposes.
2. Orders
After an order is submitted, we may review and verify the transaction before processing it.
Submitting an order does not automatically guarantee acceptance or fulfillment.
We may refuse, restrict, modify, or cancel an order where reasonably necessary, including circumstances involving:
- Product unavailability;
- Material pricing or product-information errors;
- Payment authorization problems;
- Suspected fraudulent or unauthorized activity;
- Shipping restrictions;
- Incorrect or incomplete customer information; or
- Technical or administrative errors that prevent fulfillment.
If we cancel an order after payment has already been successfully collected, the applicable amount will be refunded to the original payment method.
We may request additional information where reasonably necessary to verify an order, prevent fraud, or protect customers against unauthorized transactions.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, materials, dimensions, features, and other information displayed on our Website are clear and accurate.
Minor differences may occasionally occur because of:
- Photography or lighting;
- Screen or device settings;
- Reasonable manufacturing variations; or
- Product or packaging updates.
Customers should review the complete product page before placing an order.
These reasonable differences do not affect your rights if an item arrives damaged, defective, incorrect, incomplete, unsafe, or materially different from its product description.
If you believe a product is materially inconsistent with its listing, please contact:
and review our Return & Refund Policy.
4. Product Availability
All products are subject to availability.
Inventory information displayed on the Site may change as orders are placed and stock levels are updated.
In some cases, an item shown as available may become unavailable before fulfillment.
If this occurs, we may contact you and provide an appropriate resolution, which may include:
- Removing the unavailable product from the order;
- Offering an alternative product with your approval; or
- Refunding the unavailable product.
We will not substitute a materially different product without your authorization.
Any applicable refund will be returned to the original payment method.
5. Pricing
We make reasonable efforts to display accurate and current pricing throughout the Website.
However, typographical, technical, or pricing errors may occasionally occur.
If a material or obvious pricing error affects your order before fulfillment, we may contact you to:
- Confirm the corrected price;
- Offer another appropriate option; or
- Cancel the affected order where reasonably necessary.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.
Prices, promotions, discounts, and product availability may change from time to time.
The final amount payable, including applicable shipping charges and taxes where required, will be displayed during checkout before you complete your purchase.
6. Payment
Available payment methods are displayed during checkout.
Payment options may vary depending on:
- Customer location;
- Device;
- Payment-provider availability; and
- Current checkout configuration.
By submitting payment information, you confirm that:
- The information provided is accurate;
- You are authorized to use the selected payment method; and
- You authorize the applicable payment provider to process the transaction.
Payment processing may be performed through Shopify, PayPal, card processors, or other payment-service providers available during checkout.
Where payment information is entered directly through a payment provider, cozysphere may not directly receive or store complete payment-card details.
An order may not be completed if payment authorization is unsuccessful.
7. Taxes and Other Charges
Applicable sales taxes or other legally required charges may be calculated and displayed during checkout where required.
Customers should review the complete order total before submitting payment, including:
- Product charges;
- Applicable shipping charges; and
- Applicable taxes.
The tax treatment of an order may depend on applicable law and the delivery destination.
cozysphere does not intentionally add undisclosed charges after an order has been submitted.
8. Order Processing
Orders are typically processed within 5 business days after the order has been successfully placed and payment has been confirmed.
Business days do not include weekends or public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next available business day.
Processing may occasionally require additional time during:
- Major promotional periods;
- Public holidays;
- Periods of unusually high order volume; or
- Temporary operational or fulfillment disruptions.
Once an order has been dispatched, available tracking information will normally be provided by email.
9. Shipping and Delivery
cozysphere currently ships to addresses within the United States only.
Our current shipping options are:
Standard Shipping — Orders Under $70.00 USD
Shipping Fee: $8.00 USD
Estimated Delivery After Dispatch: 3–5 business days
Free Standard Shipping — Orders of $70.00 USD or More
Shipping Fee: FREE
Estimated Delivery After Dispatch: 3–5 business days
Express Shipping
Shipping Fee: $15.00 USD
Estimated Delivery After Dispatch: 1–2 business days
The applicable shipping method and shipping charge will be displayed during checkout before you complete your purchase.
Delivery estimates begin after dispatch and do not include the order-processing period.
Delivery timeframes are estimates rather than guaranteed arrival dates.
Actual delivery may occasionally be affected by:
- Carrier operations;
- Severe weather;
- Public holidays;
- Transportation disruptions;
- Local delivery conditions; or
- Other unexpected logistics circumstances.
For complete information regarding shipping, tracking, fulfillment, delayed packages, missing shipments, and address changes, please review our Shipping Policy.
10. Fulfillment
Orders are currently fulfilled through a fulfillment location within the United States.
The fulfillment location used for an order may depend on factors including:
- Product availability;
- Inventory location;
- Fulfillment capacity; and
- Operational requirements.
The fulfillment location may be different from our registered business address.
Our registered business address should not automatically be treated as a fulfillment or return warehouse.
The use of a fulfillment location separate from our registered business address does not reduce or alter customer rights under our applicable store policies.
11. Order Changes
If you need to change an item, quantity, or shipping information, please contact us as soon as possible.
Order-change requests should be submitted before the order enters the processing stage.
Once processing or shipment preparation has begun, changes cannot be guaranteed.
After an order has been dispatched, order details generally cannot be changed through our system.
To request an order change, please contact:
Please include your order number and clearly describe the requested change.
12. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests should be submitted before the order enters the processing stage.
Once processing or shipment preparation has begun, cancellation cannot be guaranteed.
Orders that have already been dispatched generally cannot be cancelled and may instead need to follow the applicable return process.
To request a cancellation, please contact:
Please include your order number.
If an eligible cancellation is successfully completed before processing begins, the applicable refund will be issued to the original payment method.
13. Returns
Eligible products may be returned within 14 calendar days after delivery, subject to the eligibility requirements described in our Return & Refund Policy.
To qualify for a standard return, an item should generally:
- Be unused and remain in its original condition;
- Include its original packaging and accessories, where applicable; and
- Be accompanied by valid proof of purchase or sufficient order information.
Customers must contact our customer support team before sending a return.
Return destinations may vary depending on the product, fulfillment location, and circumstances of the return.
Please do not send products directly to our registered business address unless our customer support team specifically instructs you to do so.
After an eligible return request is approved, our customer support team will provide or confirm the appropriate authorized return destination.
We do not charge a restocking fee for products that qualify for return under our policy.
14. Return Shipping Costs
For eligible returns resulting from:
- A change of mind;
- Personal preference;
- An incorrect size, color, product, style, or variation selected by the customer; or
- Another reason unrelated to a qualifying product defect or fulfillment error,
the customer is responsible for the applicable return shipping costs.
The actual return shipping cost may depend on the carrier, shipping service, and authorized return destination.
If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product description due to our fulfillment error or a qualifying product defect, the customer will not be responsible for reasonable additional return shipping costs required to resolve the issue.
Please review our Return & Refund Policy for complete details.
15. Refunds
After an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
Your bank, credit-card issuer, or payment provider may require additional processing or posting time before the refunded amount appears in your account.
For complete refund procedures, please review our Return & Refund Policy.
16. Damaged, Defective, Missing, or Incorrect Items
If an item arrives:
- Damaged;
- Defective;
- Incomplete;
- Incorrect; or
- Materially different from the product description,
please contact:
Please provide:
- Your order number;
- A description of the issue; and
- Clear photographs or videos where relevant.
After reviewing the information provided, we will determine an appropriate resolution based on the circumstances.
Possible resolutions may include:
- A replacement;
- A refund;
- An authorized return; or
- Another suitable solution.
Where the issue results from our fulfillment error or a qualifying product defect, the customer will not be responsible for reasonable additional costs required to resolve the issue.
17. Product Use and Customer Responsibilities
Customers should review all product information, specifications, compatibility information, warnings, and usage instructions made available before completing a purchase.
Customers are responsible for determining whether a product is suitable for its intended use based on the information available before purchase.
For electrical products, customers should review any applicable:
- Voltage requirements;
- Plug specifications;
- Compatibility information; and
- Safety instructions
provided on the applicable product page.
Nothing in this section limits customer rights relating to products that are damaged, defective, unsafe, incorrect, or materially misdescribed.
18. Privacy
Personal information collected when you browse our Website, place an order, contact customer service, or otherwise interact with us is handled according to our Privacy Policy.
Personal information may be used for purposes including:
- Processing payments;
- Fulfilling orders;
- Arranging shipping;
- Providing customer support;
- Processing returns and refunds;
- Preventing fraudulent activity; and
- Operating and maintaining our Services.
Please review our Privacy Policy for additional information regarding how personal information is collected, used, disclosed, retained, and otherwise processed.
19. Consumer Rights
Nothing in these Terms is intended to exclude, waive, restrict, or reduce any consumer right or remedy that cannot legally be excluded or limited.
Where applicable law provides additional mandatory consumer protections, those protections will continue to apply.
20. Changes to These Terms
We may revise these Terms of Purchase from time to time to reflect changes in:
- Products or Services;
- Business practices;
- Technology;
- Operational requirements; or
- Applicable legal or regulatory requirements.
The latest version will be published through our Website.
Where appropriate, the Last Updated date will also be revised.
Changes generally apply from the date the updated Terms become effective and will not unlawfully alter rights associated with orders already accepted before that date.
21. Contact Information
If you have questions regarding an order, purchase, payment, shipping, cancellation, return, refund, or these Terms of Purchase, please contact us:
Brand Name:
cozysphere
Legal Company Name:
Wuhan Sujing Network Service Co., Ltd.
Website:
cozysphere.top
Customer Support Email:
service@cozysphere.top
Business Phone:
+86 27 8884 3302
Business Address:
Room 104-2159, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan City, Hubei Province, P.R. China
Customer inquiries are typically answered within 24–48 business hours, Monday through Friday.
cozysphere is owned and operated by Wuhan Sujing Network Service Co., Ltd.