Contact Us

💌 We’re Here to Help

Thank you for shopping with cozysphere.

cozysphere is owned and operated by Wuhan Sujing Network Service Co., Ltd.

Wuhan Sujing Network Service Co., Ltd. is the legal entity responsible for operating the cozysphere online store and providing customer service in connection with purchases made through the Site.

We are committed to providing clear, reliable, and helpful customer support throughout your shopping experience.

If you have questions about an order, product information, shipping, payment, returns, refunds, or other customer service matters, please contact our support team.

📩 Get in Touch

For customer service and general inquiries, please contact:

Customer Support Email:
service@cozysphere.top

Business Phone:
+86 27 8884 3302

When contacting us about an existing order, please include your order number and any relevant details so we can assist you more efficiently.

🕒 Response Time

Customer inquiries are typically answered within 24–48 business hours, Monday through Friday.

Response times may be slightly longer during weekends, public holidays, major promotional periods, or periods of unusually high inquiry volume.

✨ Customer Care

We are committed to providing helpful communication and practical support before and after your purchase.

Our customer support team can assist with:

Order inquiries;
Product information;
Shipping and delivery questions;
Order tracking;
Returns and refunds;
Damaged, defective, missing, or incorrect items; and
Other order-related concerns.

Business Information

Brand Name:
cozysphere

Legal Company Name:
Wuhan Sujing Network Service Co., Ltd.

Website:
cozysphere.top