Last Updated: September 11, 2026
Thank you for shopping with cozysphere.
cozysphere is owned and operated by Wuhan Sujing Network Service Co., Ltd.
This Shipping Policy explains how orders placed through cozysphere.top are processed and delivered, including order-processing times, shipping methods, delivery estimates, shipping charges, tracking information, fulfillment, address changes, and procedures for delayed or missing packages.
Order Processing
Orders are typically processed within 5 business days after your order has been successfully placed and payment has been confirmed.
Business days do not include weekends or public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next available business day.
Processing may occasionally require additional time during:
- Major promotional periods;
- Public holidays;
- Periods of unusually high order volume; or
- Temporary operational or fulfillment disruptions.
Once your order has been dispatched, you will normally receive a shipping confirmation email containing available tracking information.
Shipping Destinations
cozysphere currently ships to addresses within the United States only.
Our standard online checkout is not currently available for delivery to destinations outside the United States.
Shipping availability may also depend on:
- Carrier service coverage;
- Product-specific restrictions;
- Delivery-address limitations; or
- Other applicable logistics restrictions.
If we are unable to deliver an order to the address provided, we will contact you using the information associated with your order and provide an appropriate next step.
For shipping-related assistance, please contact:
Shipping Methods and Delivery Times
We currently offer the following shipping methods for eligible orders within the United States.
Standard Shipping
Estimated delivery after dispatch:
3–5 business days
Express Shipping
Estimated delivery after dispatch:
1–2 business days
Delivery estimates begin after the order has been dispatched and do not include the order-processing period described above.
Delivery timeframes are estimates rather than guaranteed arrival dates.
Actual delivery times may occasionally be affected by:
- Carrier operations;
- Severe weather;
- Public holidays;
- Transportation disruptions;
- Local delivery conditions; or
- Other unexpected logistics circumstances.
Shipping Fees
Our current shipping charges within the United States are:
Standard Shipping — Orders Under $70.00 USD
$8.00 USD
Estimated delivery after dispatch:
3–5 business days
Free Standard Shipping — Orders of $70.00 USD or More
FREE
Estimated delivery after dispatch:
3–5 business days
Express Shipping
$15.00 USD
Estimated delivery after dispatch:
1–2 business days
The applicable shipping method and shipping charge will be displayed during checkout before you complete your purchase.
Customers should review the shipping option selected and the applicable charge before submitting an order.
Fulfillment and Shipping Origin
Orders are currently fulfilled through a fulfillment location within the United States.
The fulfillment location used for an order may depend on factors including:
- Product availability;
- Inventory location;
- Fulfillment capacity; and
- Operational requirements.
The location from which an order is fulfilled may be different from our registered business address.
Our registered business address is provided for business identification and customer-contact purposes and should not automatically be treated as a shipping or return warehouse.
Using a fulfillment location separate from our registered business address does not reduce or change customer rights under our applicable Shipping Policy or Return & Refund Policy.
Order Tracking
Once your package has been dispatched, you will normally receive a shipping confirmation email containing available tracking information.
Tracking information may include:
- A tracking number;
- Carrier information, where available; and
- A tracking link or tracking instructions.
Please allow some time after dispatch for tracking information to become active, as carrier systems may require additional time to update.
Delayed Packages
Occasional carrier, weather, holiday, transportation, or local delivery delays may occur.
If your order has not arrived within the estimated delivery period, please first review the latest tracking information.
If there has been no meaningful tracking update for an extended period or your shipment appears significantly delayed, please contact:
Please include:
- Your order number; and
- Your tracking number, where available.
Our customer support team will review the available shipment information and assist with determining an appropriate next step.
Lost or Missing Packages
If tracking information indicates that your package may be lost, or your shipment has experienced an unusually long delay, please contact:
Please provide your order number and tracking information where available.
We will review the available shipping information and, where appropriate, work with the carrier or fulfillment provider to investigate the shipment.
Depending on the circumstances and outcome of the review, an appropriate resolution may include:
- A replacement;
- A refund; or
- Another suitable solution.
We do not automatically reject a legitimate customer inquiry solely because responsibility for transportation has been transferred to the carrier.
Package Marked Delivered but Not Received
If tracking shows Delivered but you cannot locate your package, we recommend first checking:
- Around the delivery location;
- With household members;
- With nearby neighbors, where appropriate;
- With building management or reception staff, where applicable; and
- Any delivery photographs or notes provided by the carrier.
If you are still unable to locate the package, please contact:
Please include your order number and tracking number where available.
We will review the available delivery information and assist with determining an appropriate next step.
A customer inquiry will not automatically be rejected solely because the carrier tracking system displays a Delivered status.
Shipping Address Changes
If you need to correct or change your shipping address, please contact us as soon as possible at:
Address-change requests should be submitted before the order enters the processing stage.
Please provide:
- Your order number; and
- The complete corrected shipping address.
Once processing or shipment preparation has begun, we cannot guarantee that the shipping address can still be changed.
After an order has been dispatched, changes to the delivery address are generally no longer possible through our system.
Customers are responsible for reviewing their shipping information carefully before submitting an order.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error after placing your order, please contact us as soon as possible and before processing begins.
If delivery cannot be completed because the shipping information provided was incorrect or incomplete, please contact our customer support team.
We will review the available order and carrier information before determining the appropriate next step.
Shipping and Billing Addresses
Your shipping address may be different from your billing address.
You may provide the appropriate shipping and billing information during checkout.
Please make sure all address information is complete and accurate before placing your order.
Business Days
Orders are processed on regular business days, excluding weekends and public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next available business day.
Delivery estimates stated in this Policy are also expressed in business days unless otherwise indicated.
Returns and Refunds
For complete information regarding:
- Return eligibility;
- Return periods;
- Return procedures;
- Return destinations;
- Responsibility for return shipping;
- Damaged, defective, incomplete, or incorrect products;
- Order cancellations; and
- Refund processing,
please review our Return & Refund Policy.
Please do not send returned products directly to our registered business address unless our customer support team specifically instructs you to do so.
Customer Support
If you have questions regarding order processing, shipping fees, delivery estimates, tracking, delayed packages, missing shipments, or address changes, please contact:
Customer Support Email:
service@cozysphere.top
Business Phone:
+86 27 8884 3302
Customer inquiries are typically answered within 24–48 business hours, Monday through Friday.
Business Information
Brand Name:
cozysphere
Legal Company Name:
Wuhan Sujing Network Service Co., Ltd.
Website:
cozysphere.top
Customer Support Email:
service@cozysphere.top
Business Phone:
+86 27 8884 3302
Business Address:
Room 104-2159, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan City, Hubei Province, P.R. China
cozysphere is owned and operated by Wuhan Sujing Network Service Co., Ltd.