Last Updated: September 11, 2026
At cozysphere, we aim to make our return, cancellation, and refund procedures clear and easy to understand.
cozysphere is owned and operated by Wuhan Sujing Network Service Co., Ltd.
This Return & Refund Policy explains when an item may qualify for return, how to submit a return request, responsibility for return shipping costs, how cancellation requests are handled, and how approved refunds are processed.
Return Window
Eligible products may be returned within 14 calendar days after delivery.
Return requests submitted after the applicable 14-day return period may not qualify for a standard return unless additional rights or remedies are required under applicable law.
Return Eligibility
To qualify for a standard return, the item should generally:
- Be unused and remain in its original condition;
- Include its original packaging and accessories, where applicable; and
- Be accompanied by valid proof of purchase or sufficient order information.
Products that arrive damaged, defective, incomplete, incorrect, or materially different from the product description will be handled under the applicable provisions below.
How to Request a Return
Before returning any item, please contact:
Please provide:
- Your order number;
- The item you wish to return;
- The reason for the return; and
- Relevant photographs or videos where appropriate, particularly for damaged, defective, incomplete, or incorrect items.
Once your return request has been reviewed and approved, our customer support team will provide the applicable return authorization and return instructions.
Please do not send any product back before receiving return authorization and instructions from us.
Return Address
The approved return destination may be different from our registered business address.
After your return request has been reviewed and approved, our customer support team will provide or confirm the appropriate return warehouse or authorized return destination together with any relevant shipping instructions.
Please do not send returned products directly to our registered business address unless our customer support team specifically instructs you to do so.
Products sent to an unauthorized return address may not be properly received or processed.
Return Shipping Costs
Preference-Based Returns
For an eligible return resulting from:
- A change of mind;
- Personal preference;
- An incorrect size, color, style, product, or variation selected by the customer; or
- Another reason unrelated to a qualifying product defect or fulfillment error,
the customer is responsible for the applicable return shipping costs.
The actual return shipping charge may vary depending on the carrier, shipping service, and authorized return destination.
Damaged, Defective, Incomplete, or Incorrect Items
If your order arrives damaged, defective, incomplete, incorrect, or materially different from the applicable product description, please contact:
Please provide:
- Your order number;
- A description of the issue; and
- Clear photographs or videos showing the relevant problem where appropriate.
After reviewing the information provided, we will determine an appropriate resolution based on the circumstances.
Possible resolutions may include:
- A replacement;
- A refund;
- An authorized return; or
- Another suitable solution.
If the issue results from our fulfillment error or a qualifying product defect, you will not be responsible for reasonable additional return shipping costs required to resolve the issue.
Restocking Fees
We do not charge a restocking fee for products that qualify for return under this Policy.
Order Cancellations
If you would like to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests should be submitted before the order enters the processing stage.
Once order processing or shipment preparation has begun, cancellation cannot be guaranteed.
Orders that have already been dispatched generally cannot be cancelled and may instead need to follow the applicable return procedure after delivery.
To request a cancellation, please contact:
Please include your order number and clearly state that you are requesting cancellation.
If an eligible cancellation is successfully completed before processing begins, the applicable amount paid for the cancelled order will be refunded to the original payment method.
Inspection of Returned Products
After an authorized return has been received, we will inspect or review the returned product to determine whether it meets the applicable return requirements.
Once the review has been completed, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Refund Processing Time
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
After we issue the refund, additional processing or posting time may be required by your:
- Bank;
- Credit-card issuer; or
- Payment service provider.
Any additional processing time required by the applicable financial institution or payment provider is outside our direct control.
Late or Missing Refunds
If you have received confirmation that your refund was approved but the funds have not appeared after the expected processing period, we recommend:
- Checking your bank or payment account again;
- Contacting your credit-card issuer or payment provider to determine whether the refund is still pending; and
- Contacting your bank, as additional processing or posting time may apply.
If you still require assistance, please contact:
Please include:
- Your order number; and
- Any relevant refund or payment information.
Our customer support team will review the available information and assist with determining the appropriate next step.
Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, waive, restrict, or reduce any consumer right or remedy that cannot legally be excluded or limited.
Where applicable law provides additional mandatory consumer protections, those rights will continue to apply.
Customer Support
For questions regarding returns, refunds, cancellations, damaged or defective products, missing items, or incorrect orders, please contact:
Customer Support Email:
service@cozysphere.top
Business Phone:
+86 27 8884 3302
Customer inquiries are typically answered within 24–48 business hours, Monday through Friday.
Business Information
Brand Name:
cozysphere
Legal Company Name:
Wuhan Sujing Network Service Co., Ltd.
Website:
cozysphere.top
Customer Support Email:
service@cozysphere.top
Business Phone:
+86 27 8884 3302
Business Address:
Room 104-2159, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan City, Hubei Province, P.R. China
cozysphere is owned and operated by Wuhan Sujing Network Service Co., Ltd.